• These are the Terms of Business which govern our sales of suicide-loss therapy programmes (Programmes).
  • They should be read in conjunction with our website terms of use and our privacy policy, both of which can be found on our website.
  • This constitutes a legal agreement between us and you. Please read it carefully.
  • The programmes are not appropriate for you if you are under 18.



1.1 Who we are. We are Suicide Grief Support, a trading name of Sue Egan Psychology, registered in Hereford, United Kingdom.

1.2 How to contact us. You can contact us by email on [email protected]

1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

1.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


2.1 Nature of the Programmes: Sue Egan agrees to provide a safe, therapeutic relationship via Zoom – either via group or individual – depending on the details of the Programme, as shown the website. The whole session time we agree belongs to you, whether you choose to attend or not, and Sue Egan will be present for the whole time of the pre-arranged session. Please see section 9 for specific contractual obligations and expectations when undertaking group therapy.

2.2  Our ethos. These programmes have been created in line with research into suicide bereavement with an integrative approach devised from various counselling and psychological theories. Our ethos is support and compassion, which is provided via the groups or individually, to allow you to find your own way through your grief, to create a specific outcome, determined by you.

2.3 You must submit the correct information. Once we begin therapy you will be in complete control of your results with my support. In order to achieve any success with these you need to attend as often as possible and complete the required challenges set out by the Programme purchased.

2.4 Anonymity. Within the membership chat area it is possible to remain anonymous (you will receive details of how to do this when you join the membership area). Within the small group therapy sessions it is not possible to remain anonymous. Within the private therapy sessions it is possible to remain only identifiable by Sue Egan who adheres to a strict confidentiality and privacy policy   Please see section 6 for information on your privacy policy in relationship to paid therapeutic programmes and the general privacy policy available on the website.

2.5 Timing. Once you purchase the Programme you have 14 days to cancel with a full refund. After this you will be liable to pay for the remainder payments when they are due, even if you decide to leave the Programme. Programmes run for the period specified on the relevant Programme details and the Programme will be valid from the date of the initial order and needs to be completed in the time clearly specified. After this time you will not have access to the Programme or be able to make any claims associated with it.

2.6 Complaints Procedure. I am a member of the BACP (British Association of Counselling and Psychotherapy.) I adhere to their Ethical Framework for Good Practice and a copy of this code is available from their website.


3.1 For certain Programmes you will have access to me via the Signal App as follows:

(a) Monday to Wednesday: 09.00 to 13.00 GMT

(b) Friday: 09.00 to 12.00 GMT

(c) Saturday: Closed

(d) Sunday: Closed

(e) UK Bank Holidays: Closed

(f) Christmas and New Year: Office closure will be made available 14 days in advance.

3.2 In the event of staff training and office closure you will be notified 14 days in advance.

3.3 I may not be able to respond immediately, but will get back to you before the current office day closes. If there is something to discuss which is life-threatening to yourself or anyone else please write URGENT in the subject line of an email to [email protected] and I will respond as soon as possible.


4.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Business.

4.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.


5.1 We are the owner or the licensee of all intellectual property rights in our Programmes. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2 You must not use any part of the content of the Programmes for any purpose other than your own emotional wellbeing.

  1. HOW WE MIGHT USE YOUR INFORMATIOM WHEN PURCHASING A PROGRAMME THAT INCLUDES INDIVIDUAL OR GROUP THERAPEUTIC SESSIONS (these guidelines will also be posted in your membership area and discussed during our first group session).

6.1 Personal information we collect for therapeutic work. We will collect your contact details (phone number, email address, address and GP information) and psychological notes (brief notes of sessions, summaries and formulations) in order to deliver effective therapy.

6.2 Confidentiality. The following is a very important aspect of our work together. Everything that is discussed in the therapeutic sessions, through chat or the community area are kept in the strictest confidence by Sue Egan. We do not take responsibility for any breaches of confidentiality made by other group members external to our organisation. Examples of the exceptional circumstances when information would be shared to the relevant authorities are:

  • where disclosure is made at your request or with your consent
  • where we are legally required to do so
  • where we believe that someone, especially a child or vulnerable adult is at risk of harm
  • where we believe you are at risk of harm. However, we will aim to discuss any action with you first and seek to gain your co-operation where possible.
  • where disclosure is permitted by law and required to protect our interest.
  • when participating in group therapy and the membership chat area we cannot assure the confidentiality kept by other people. We will all agree on the importance of confidentiality with others and you will be requested to comply.
  • if you are worried about someone else then follow the procedures in the community area or contact us immediately via email on [email protected]

 6.3 Sue Egan’s clinical supervision. Sue Egan has monthly consultations with another qualified licensed therapist. The consultation process is for her practice (rather than seeking instruction on working with you). In order to protect your privacy, the consultant will not know you personally nor professionally. You will be referred to by your first name, and your information may be referred to verbally when it's helpful to the professional processes.

6.4 Therapeutic will. Your name and contact details will be shared with Sue Egan’s Therapeutic Executor. This is so that you will be contacted on the event of Sue Egan’s death, should you still be in therapy. The Therapeutic Executor is a professional therapist registered with the BACP and will regard your details as confidential under their privacy policy.

 6.5 What data is stored:

  • Email:your email address and correspondence will be stored in our email account (currently GMail) by nature of you contacting me.
  • Psychology Today: if you contacted us via psychology today, please refer to their privacy policy for more information.
  • Details may be kept from your participation in our website, which is outlined in the general privacy policy available from the website.
  • Documents Held (in paper form or as electronic documents):

Contact Details


GDPR Agreement

Brief Session Notes

Client Code (linking documents)


Formulations/summary documents

 6.6 A note about GMail (Outlook etc) and Electronic Messaging Systems - free electronic email & messaging services (Gmail, Outlook, Facebook, WhatsApp etc) regularly read incoming & outgoing messages electronically. One of the reasons for this is that the service gains knowledge about the messaging user for the purposes of selling advertising to other companies. To put it plainly: if you email us about the topic of, say, suicide therapy using your GMail address it's very likely suicide will be associated with your email account... which will possibly attract associated advertising topics wherever you're logged in with that same account (e.g.

 Best advice I can give is (a) to read the terms of service for your free messaging provider and (b) to be cautious in what information you include when communicating electronically.

 6.7 Security and disposal for data stored for therapeutic work. Sue Egan is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Sue Egan has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Sue Egan will store your details both on a password protected document on her computer and with paper notes locked in a filing cabinet. Sue Egan will store it whilst therapy is ongoing. After therapy ends, the contact details will be destroyed immediately as confidential waste. The session notes (including any formulations and summaries) will be stored as above for 3 years, after which point they will be disposed of as confidential waste.


7.1 When the contract for a purchase of a Programme comes in force. When you tick the box confirming that you accept these Terms of Business and then click the ‘PLACE ORDER’ button and made your payment, you are making an offer to purchase the Programme. A legally binding contract is formed when we have sent you a confirmation email that your order has been accepted.

7.2 We may refuse to sell a Programme if you are deemed not psychologically suitable to undertake the chosen Programme. This will be assessed using psychological tools to consider your safety and to keep other’s in the group/community safe.

7.3 Our Programmes are primarily aimed to customers in the UK. We reserve the right to reject any orders of Programmes from outside the UK. If we do so, you will be given a full refund.

7.4 As a registered psychotherapist in the UK, a member of the British Association of Counselling and Psychotherapy and the British Psychological Society, Sue Egan practice’s in accordance with English laws and regulations and any disputes will be subject to English law.


8.1 What will happen if you do not give required information to us? We may need certain information from you so that we can supply the Programme to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Programme late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.2 Reasons we may suspend the supply of the Programme to you. We may have to suspend the supply of a Programme to:

(a) deal with technical problems or make minor technical changes; or

(b) update the Programme to reflect changes in relevant laws and regulatory requirements; or

(c) make changes to the Programme as requested by you or notified by us to you.

8.3 Your rights if we suspend the supply of Programme. We will contact you in advance to tell you we will be suspending supply of the Programme, unless the problem is urgent or an emergency. If we have to suspend the provision of the Programme for longer than one week in any 90 day period we will adjust the price so that you do not pay for the Programme while it is suspended. You may contact us to end the contract for a Programme if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the Programme in respect of the period after you end the contract.

8.4 We may also suspend supply of the Programme if you do not pay. If you do not pay when you are supposed to and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of any elements of the Programme until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply. We will not suspend the Programme where you dispute the unpaid invoice (see clause 13.8). We will not charge you for the Programme during the period for which it is suspended. As well as suspending the Programmes we may also charge you interest on your overdue payments (see clause 13.6).


9.1 Groups will meet for an hour and a half each fortnight as per the details on the website relevant to your Programme. You agree to bear in mind that the group starts and ends promptly and agree to arrive on time as late arrivals can be disruptive.

9.2 Attendance is vital to the group experience—for you and for the group as a whole. We are creating together a safe, trusting, therapeutic space. Your presence and insights matter. If you know ahead of time that you will miss a later group session, we ask that you share this with the group beforehand. We know unexpected circumstances sometimes arise: If you know that you will be late for a group or will miss a group, please email [email protected]  Absences detract from the group’s ability to work as a unit.

9.3 Confidentiality is the trust that all identities, communication, and information will remain private. This is special in a group setting because it is the shared responsibility of all group members, who are not legally bound to confidentiality as are therapists are. You understand that what you hear in the group about individual members stays in the group and is not shared with anyone. You are free to share anything about yourself with whomever you choose. Confidentiality may be broken by Sue Egan if someone in the group reports a) danger to him/herself or someone else OR b) abuse of a minor child or an elderly person OR c) any indication of an act of terrorism. Do not disclose any identifying information about any group member to anyone outside of the group. Sue Egan is not responsible for any breach of confidentiality made by other group members.

Every member is expected to participate fully in the group process. Members agree to not compare pain in any way and be aware that each journey is different. Members will be respectful in providing feedback to one another. All observed or communicated information, whether obtained formally or informally, is to be considered completely confidential – even if it seems public or unrelated to the group.

9.4 Please do not come to group under the influence of any non-prescribed drugs and/or alcohol.

9.5 You must have one 15 minute intake call with Sue Egan before beginning participation in the group. Intake call is waived if I have done individual in the past with Sue Egan. If you need individual support alongside group therapy, please contact [email protected] to book private appointments.

9.6 If you are in individual therapy with another therapist, you agree to let Sue Egan discuss your participation in group with your therapist.

9.7 Group Therapy is a powerful therapeutic form of healing and can often be complimentary to individual therapy. In addition to the professional training of the psychotherapist (group facilitator,) the appropriate participation of the group members is one of the biggest factors for a successful group. You were invited to join this group because the psychotherapist feels confident that you would benefit from the unique dimensions of group therapy and also be a helpful resource to the other group members. In group therapy you receive support from a licensed psychotherapist, and also from other people who are dealing with real challenges and opportunities just like yourself. One reason group is so powerful is because in group you can benefit from both receiving support and providing support to others.


10.1 Rights and exclusions. You have the right to end the contact in certain circumstances. However, these are subject to certain important exclusions, which are set out below. Please check these carefully.

10.2 If you have opted to pay by instalments: you may not terminate the plan after the 14 day cooling off period. Your payments will be collected on a monthly basis, from the date of purchase until the program is paid in full.

  1. If you have changed your mind about the Programme you may request to cancel your membership within 14 days of the order.
  2. If you have opted to pay by monthly instalments: you may not terminate the plan after the 14 day cooling off period. Your payments will be collected on a monthly basis, for a further months agreed to from the date of purchase.
  3. If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.3;

(d) If you are ill or injured and cannot complete the Programme, you are still contracted to pay for it.  

10.3 Ending the contract because of something we have done or are going to do. If:

(a) we have told you about an upcoming change to the Programme;

(b) we have told you about an error in the price or description of the Programme you have ordered and you do not wish to proceed;

(c) we have suspended supply of the Programmes for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than a week; or

(d) you have a legal right to end the contract because of something we have done wrong, you may end the contract and we will refund you in full for any cycles of the Programmes which have not been provided.


11.1 Tell us you want to end the contract. If you are entitled to end the contract with us (see clause 10) and wish to do so, please let us know by doing one of the following:

(a) Email. Email [email protected]

(b) By post. Or simply write to us at the address above, including details of what you bought, when you ordered or received it and your name and address.

11.2 Where applicable, we will refund you the price you paid for the Programmes including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

11.3 If your refund is authorised. We will make any refunds due to you as soon as possible, and in any event within 14 days of us receiving notice that a refund is due.


12.1 We may end the contract if you break it. We may end the contract for a Programme at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within five days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Programmes; or

12.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for Plans we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 Harassment and bullying in any group or membership area will not be tolerated. We withhold the right to cancel your contract if you are found responsibility for any form of harassment or bullying, without a refund. 


13.1 How to tell us about problems. If you have any questions or complaints about the Programme, please contact us by writing to us at [email protected]

13.2 Summary of your legal rights. We are under a legal duty to supply Programmes that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Programmes. Nothing in these Terms of Business will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

The Consumer Rights Act 2015 says digital content, such as the Programme, must be as described, fit for purpose and of satisfactory quality:

  • if your digital content is faulty, you are entitled to a repair or a replacement
  • if the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
  • if you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation

14.1 Ways to pay. Goods must be paid for in advance. Programmes may be paid for by a one off payment or payment plan option, payable by monthly instalments until the program is paid in full.  An administration fee or equivalent may be payable to set up the instalments option and this fee will be non-refundable.

14.2 Where to find the price for the Programme.  The fee for the program are the following two options: 1 payment (due today) or instalments. If you select instalments, you will pay the first instalment today, and an additional monthly payments from the date of purchase until the program is paid in full. If you choose to pick this option, you are responsible for all payments unless a refund is requested according to the terms further outlined above. Please note that if you choose the instalment option, Sue Egan Psychology retain the right to suspend access to any program if payments are not made as they are due. Further, if at any time if there is a past due payment, access to the program will be temporarily restricted until the account is in current financial standing. Each monthly invoice only indicates the payment and balance due for the current month listed on that individual invoice, and does not reflect the ongoing or remaining balance for the account. We reserve the right to collect all monies due or overdue either in lump sum or instalments. However, we will always work with a customer to help them to pay off an outstanding debt if communication lines remain open. Should you have any account questions you can email [email protected] at any time.

14.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Programme, we will adjust the rate of VAT that you pay, unless you have already paid for the Plan in full before the change in the rate of VAT takes effect.

14.4 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Programmes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Programme’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Programme’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

14.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.6 We can charge an admin fee if you pay late. If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Stripe, a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, or by credit card. If the funds have not been received within five days of the due date, a $20 admin fee will be charged. At this stage, the Programme will go on hold until the balance is paid. If payment is not received within five working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency to enable us to recover the costs. This email will represent the final demand for payment. Additional charges may apply in this instance.

14.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14.8 We are not liable for any charges that your bank may add to transactions.

14.9 You will be charged at the exchange rate available on the day of transaction.


15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Business, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Plans; and for defective Plans under the Consumer Protection Act 1987.

15.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15.4 We are not liable for business losses. We only supply the Plans for domestic and private use. If you use the Plans for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Business to another organisation.

16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.

16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Plans, we can still require you to make the payment at a later date.

16.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms of Business are governed by English law and you can bring legal proceedings in respect of the Programmes in the English courts. If you live in Scotland or Northern Ireland you can bring legal proceedings in respect of the Plans in either the Scottish or the Northern Ireland courts. The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.

16.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.


Contact us:

[email protected]


Stronger together


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